Warranty regulations

DIKOM products are covered by a 24-month warranty which applies from the date of purchase by the first customer (date as till receipt or invoice). Parts of the product that have been repaired or replaced are guaranteed for a period of 90 days after repair or for the remaining warranty period of the product.

Warranty does not apply to the following circumstances:

• Damages occurred due to normal wear and tear of the product or parts
• Damages occurred due to shock, accident, humidity or liquid spillage, incorrect voltage or any other case not directly bound to material/product defect
• Misuse, abuse or improper installation, including incorrect configurations and incorrect connections with other peripherical devices
• Tampering or unauthorized repairs by any persons

Warranty is invalidated if customer declares product to be defective after two months since detecting it.

Repair under warranty

Ical S.p.A. laboratory is the only service station authorized to repair Dikom products under warranty.
If product needs to be repaired, the end-user can either send it directly to Ical S.p.A or address the dealer where product was purchased; dealer must test the defect out and choose the most proper solution to satisfy his customer’s requirement.

1) Direct delivery
The end-user can choose to dispatch the defective product directly to Ical S.p.A. by complying with the following steps:

• Print and fill in the form attached herewith (Service Form) showing phone number, e-mail address and giving clear details about the product fault
• Use a package proper for transportation. If possible use the original package
• Enclose copy of purchase proof (till receipt or invoice)
• Enclose the form filled in with personal details and fault detected
• Enclose all product accessories
• Mark delivery address on the package. You can also print delivery address through the attached file (Delivery Label) and put it on the package after filling in the sender’s details

Delivery address is the following:

ICAL S.p.A - Ricevimento merci
Via Ludovico Di Breme, 9
20156 – MILANO

WARNING: Transportation is to handled by the end-user, by selecting the forwarder as preferred option. Transportation cost and risks are at end-user’s charge.

Should our laboratory detect any other damages or discrepancies such as to have warranty invalidated, ICAL will inform the customer accordingly and quote the cost of non-warranty repair, as stated in the procedure for non-warranty repairs.

2) Delivery through dealer

The end-user can choose to address the dealer where he purchase product, to report the fault detected. The dealer will commit to check the defect and will take care of forwarding the product directly to ICAL.

The end-user must deliver the product possibly in its original package, along with all accessories and purchase proof.

If transportation is handled by the dealer, end-user is relieved of any risk or costs related to it.

Non-warranty repair

ICAL S.p.A. laboratory also performs chargeable non-warranty repairs on DIKOM products.

Before proceeding with delivery of the product to be repaired, the end-user can address ICAL help-desk to have a quote and evaluate if product is worth being repaired.

WARNING: price given by help-desk service is only an estimation to evaluate whether repair is worth being performed, whereas final price is confirmed by technical service only after checking carefully the defective product.

After choosing to proceed with repair, the end-user must deliver the product complying with the following steps:

• Print and fill in the form attached herewith (Service form) showing phone number, e-mail address and providing for clear details about the product fault
• Use a package proper for transportation. If possible use the original package
• Enclose copy of purchase proof (till receipt or invoice)
• Enclose the form filled in with personal details and fault detected
• Enclose all product accessories
• Mark delivery address on the package. You can also print delivery address through the attached file (Delivery Label) and put it on the package after filling in the sender’s details

Delivery address is the following:

ICAL S.p.A - Ricevimento merci
Via Ludovico Di Breme, 9
20156 – MILANO

WARNING: as transportation will be handled by the end-user, cost and risks are at end-user’s charge.

ICAL S.p.A. used a preferred forwarder to deliver product to the end-user. Cost and risks related to transportation are at Ical charge.

Once product has been received in our laboratory, it is carefully tested and a notice will be sent out by e-mail or by phone to confirm the final price of repair.

The end-user will either confirm or reject the repair, replying by e-mail to preventivi@ical.it or by fax at no. (+39) 02-38076273, marking for the attention of Technical Support.

Along with repair confirmation, the end-user will have to send a payment proof to the same e-mail address or fax number. Payment can be made by:

• Wire transfer on giro account
• Headed postal payment slip

Payment order must state customer’s name and product model.

WARNING: should repair be rejected, the end-user will have to order a 20-Euro transfer as transport charges and technical analysis of the product.

Once payment slip is received, repair will be processed and delivery back will be made asap.