Contacts

Welcome in the Customer Care area of Dikom products.

ICAL S.p.A., distributor of Dikom brand, provides for an accurate Customer Care and efficient repair service.

Browse the specific areas you are interested in and find out how easy it is to get the information you are searching for or else what steps you must take to have your product repaired.

After sales Customer Service

For inquiries and support on products under repair:

Phone: (+39) 02-38076268
Fax.: (+39) 02-38076273
e-mail: dikom.assistenza@ical.it

Help-desk Service

For technical information about DIKOM products, our Help-desk service is available from Monday to Friday, from 9.00am to 12.00pm and from 2.00pm to 5.00pm

Phone: (+39) 02-38076220
e-mail: infotech@ical.it oppure dikom@ical.it

For technical information about DIKOM GPS products, please e-mail to: gps.assistenza@ical.it

Help-desk is available for inquiries related to:

• Information on DIKOM products technical features
• Brochures and User manuals in electronic format
• Support to product use
• Analysis of defects detected
• Information on cost of non-warranty repairs

Purchase of accessories/spare parts

To purchase spare parts or accessories (except for electronic components and all parts that require product to be opened) you can send you inquiry to the following contacts:

Phone: (+39) 02-38076220
e-mail: venditaricambi@ical.it

Once our Spare Parts Sales Service has confirmed the cost of spare part/accessory, payment will have to be made through:

• Wire transfer on account
• Headed postal payment slip

Copy of payment must be sent to fax number (+39) 02-38076273 or to e-mail address: venditaricambi@ical.it

The spare part/accessory will be dispatched to the address given by the customer after receipt of payment copy.

Goods delivery address:

ICAL S.p.A - Ricevimento merci
Via Ludovico Di Breme, 9
20156 – MILANO

" All personal data will be processed in accordance with art.13 of Italian Legislative Decree no. 196 of 2003 concerning protection of personal data published on Dikom Website (to view it click on this Url) "